Delivery Information

Site Sign Direct delivers throughout the UK. Available delivery services, production times and charges are shown at checkout and may vary depending on the product, quantity, size and delivery location.

What to expect

Production and delivery guidance

Use the information below as a guide before ordering. Custom sizes, branded boards and bulk quantities may require additional production time.

  • Production times

    Standard stocked or routinely produced signs are normally dispatched within 3-4 working days. Custom signs, branded boards, large-format products and bulk quantities may require additional production time. Where an artwork proof is required, production begins after approval.

  • Delivery services

    Possible services may include standard UK mainland delivery, express UK mainland delivery, large-item delivery, pallet delivery, Highlands and islands delivery, Northern Ireland delivery, site-address delivery and collection by arrangement. Only display services that can be offered reliably.

  • Delivery to construction sites

    We can deliver directly to construction sites. Please provide the full site address, site contact, contact telephone number, delivery instructions, gate or access information, restricted delivery times and any project or purchase-order reference. The customer is responsible for ensuring that the carrier can safely access the delivery location.

  • Damaged deliveries

    Please inspect the package as soon as possible. Any visible damage should be photographed and reportedSAME DAYof delivery. Retain all packaging while the issue is being reviewed.

  • Failed delivery

    Additional charges may apply where delivery cannot be completed because of an incorrect address, restricted access, no authorised person being available, a refused delivery, missing site contact details or unsafe unloading conditions.

  • Collection

    Collection from our production location may be available by prior arrangement. Do not travel to collect an order until you have received confirmation that it is ready.

Returns and Cancellations

Our returns and cancellations guidance differs between standard products and bespoke or personalised work. Please review the points below before ordering.

Key Points

Standard versus custom work

Customers should contact Site Sign Direct before returning any product. This page should also be reviewed alongside your final Shopify policy pages before launch.

  • Standard products

    Standard, non-personalised products may be returned in accordance with the applicable terms and consumer or business purchasing conditions. Products should be unused, undamaged and returned in their original condition.

  • Custom products

    Custom, personalised, made-to-order or customer-approved products cannot normally be cancelled or returned once production has begun, except where they are faulty or do not match the approved specification. This includes products containing custom wording, logos, customer artwork, bespoke sizes or site-specific information.

  • Artwork approval

    Where a proof is supplied, customers are responsible for approving wording, spelling, numbers, addresses, contact information, colours, layout, symbols, quantities and sizes. Approval confirms that the supplied details are correct.

  • Faulty or incorrect products

    Contact us with your order number, product details, a description of the issue and clear photographs. Do not dispose of the product until the issue has been reviewed.